What is your return policy?
In the event you receive a damaged product, inform us within 07 days of delivery and we will replace it for you. Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards and original accessories in the manufacturer packaging, for a successful return pick-up. We may contact you to ascertain the damage or defect in the product, prior to issuing the free replacement.
How do I return/exchange my order?
If you need to return or exchange an item, you will have to ship the product to us at the address we will provide you while seeking the refund for the product or reach out to our customer care team. Send them an email at firstname.lastname@example.org Share your order details with them and they will do the needful.
How to claim the warranty of the product?
Write to us at email@example.com & our customer service team will assist you. To claim the warranty you will have to send the trimmer at the address provided by us & we will repair/replace the product & send it to you.
1 Year VGR India Warranty Only on Products Sold by VGR INDIA. For Warranty Claims or Any Product Related Issues, Please Email us at firstname.lastname@example.org
Warranty Service type?
1 Year Warranty only if you purchase from seller “VGR INDIA”. The warranty is against defects in materials and workmanship for a period of 12 Months from the date of original purchase (Invoice) and does not apply to intentional or unintentional damage by the user. Initiating a warranty claim is pretty simple and straight forward. You can contact us on email@example.com with clear description of the problem, associated pictures and copy of original invoice. Once the claim has been verified, the company will, at its own discretion either repair or if a repair is not possible then exchange the product. In either of the cases, the customers will need to bear the cost of transporting the product to us and we will bear the cost of transporting back, if there is a need.
Covered in Warranty?
Warranty is Non-transferable, Valid Only in the Territory of India and Extended Only to the First End User Customer, Warranty will be Valid Only When the Original Purchase Invoice is Presented at the Time of Service, Warranty will Cover Only Functional Parts and Software Issues having Manufacturing Defects and Does Not Cover Damages Resulting from Un-authorised Adaptations/Adjustments/Tampering of the Product, Improper Installation of the Product, Normal Wear and Tear Caused due to Use of Product. Warranty will be Only Provided if Product is sold by VGR INDIA only.
Not covered in Warranty?
Warranty Does Not Cover Damage Caused to the Product due to Improper Installation by Customer, Normal Wear and Tear Caused due to Use of Product, Warranty Does Not Cover Any External.
Warranty is redeemable only once – Kindly note a product will be either repaired or replaced only once in the warranty period that is within 12 months of purchase.